Terms & Conditions

Welcome to Shiraz Jewelry!

These terms and conditions outline the rules and regulations for the use of Shiraz Jewelry's Website, located at https://shirazjewelrychiangmai.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Shiraz Jewelry if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

COOKIES

We employ the use of cookies. By accessing Shiraz Jewelry, you agreed to use cookies in agreement with the Shiraz Jewelry's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

NO LIABILITY

In no event shall Shiraz Jewelry. or its staffs, directors, employees, shareholders or agents (A) be liable to the user with respect to use of the sites, the content or the materials contained in or accessed through the sites (including without limitation any damages caused by or resulting from reliance by a user on any information obtained from Shiraz Jewelry), or any damages that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delay in operation or transmission or any failure of performance, whether or not resulting from acts of God; and (B) be liable to the user for any indirect, special, incidental, consequential, punitive or exemplary damages, including, without limitation, damages for loss of goodwill, lost profits, loss, theft or corruption of user information, or the inability to use the sites or any of their features. The user's sole remedy is to cease use of the sites.

YOUR PRIVACY

Please read Privacy Policy

RESERVATION OF RIGHTS

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

REMOVAL OF LINKS FROM OUR WEBSITE

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We can be contacted at shirazjewelrycm[at]gmail[dot]com. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

SHIPPING

We ship products internationally via EMS and/or DHL Express service. Delivery time stated in our site is indicative, and it is highly dependent on the company's delivery operations.

RETURNS & REFUNDS POLICY

RETURNS OF JEWELRY(IES)
 
Shiraz Jewelry is a bespoke jewelry making service whereby we manufacture one-of-a-kind jewelry(ies) to your specifications and therefore cancellation of goods are not possible. We don't accept cancellations. If you have any problem(s) with your order, please contact us at shirazjewelrycm[at]gmail[dot]com. 
 

RETURNS OF GEMSTONE(S)

Our goal is for our clients to have an enjoyable experience while shopping with us and be satisfied with their gemstones. We understand that buying gemstones from the internet can be tricky, so we do our best to ensure that we provide the best possible description of the gemstone in terms of color, clarity, and size. We provide high quality photos and/or videos in different lighting that closely matches the gemstone's appearance in person. We provide avenues to customers to ensure that returns and refunds for gemstones are carried out in the following steps.

  1. Notify us by email if you are not satisfied with the gemstone(s) you have received. We allow a 7-day review period from the time of receipt of the gemstone(s).
  2. Based on our correspondence we can (A) Replace the gemstone(s) which does not meet your expectations with other gemstone(s); or (B) Provide you with a 100% refund of the purchase price EXCLUDING shipment fees, wire transfer/transaction fee and local duties or taxes.
  3. The customer is responsible for insurance and any damage that may have occurred to the gemstone(s) either in transit or prior to shipping the gemstone(s). If the gemstone(s) are altered, damaged, changed, or missing during the 7-day review period and/or during shipping and handling, there will be no refunds.